Welcome to Treasure Palms Aruba.  Our property is managed by Vacation Aruba, they will address any problems or requests you might have during your stay. If you need anything or have questions, please do not hesitate to contact us via the Airbnb app or by phone or Whatsapp. We want to make your stay as enjoyable as possible.

+297 592 7929

To call from North America or if you are using WIFI calling in Aruba, dial 011-297-592-7929.

WIFI

The wifi password can be found in your room. The network SSID is. ‘Tresor’.

Check-In Instructions

Address

We are located at Salina Cerca 9B in Noord.

Air Conditioning

Electricity is very expensive in Aruba. Please turn off the AC when you leave the property. If the AC unit is blowing air but it is not cold, please check that it is in ‘cool’ mode. There should be a snowflake icon on the remote control.

Emergency Numbers

Police: 100 / Fire: 911 / Ambulance : 911

Hospital & Urgent Care

The Dr. Horacio Oduber Hospital phone number is +297 527 4000.  There is an urgent care clinic at Noord 63. Hours are Mon-Fri 8 AM to 11 PM and Sat 8 to 5 PM.  The number is +297 598 0448.

TV

The TV in the living room has basic cable and is is wifi connected to allow you to log into your Netflix account. Press the ‘home’ button on the Roku remote to access the main menu and to access cable TV.

Tap Water

The tap water is safe to drink. Water in Aruba comes from a desalination plant.   

Hot Water

The bathroom and kitchen have hot water. The hot water can take some time to get to the kitchen sink.

Towels and Linens

If during your stay, you require fresh towels or sheets, please let us know. Beach and bath towels are provided and are usually stored in the wardrobes.

Beach Gear

The coloured towels are for taking to the beach. You should also find beach chairs, a cooler and snorkels in the utility closet.  There are additional snorkels in the cupboard near the pool table in the back of the property (Through the glass doors at the end of the hallway). If any of these items are missing, please let us know.

Pool

Use the pool at your own risk. Please read the pool rules, posted on the wall near the pool.  If you have children under 13 years of age, we may require that you sign a liability waiver.  The pool in the back is an adults-only pool.  The pools are cleaned twice per week.

Smoking

BBQ

If the BBQ is out of propane gas, let us know and someone will promptly deliver a new tank.

Washer & Dryer

Parking

You can park on the curb anywhere along the property walls or in the parking area around the corner.

Taxis

There are several taxi companies in Aruba. We suggest doing a google search to find one that is available. Taxi fares are fixed based on destination and are set by the government. Fares from Treasure Palms to popular destinations can be found here.

Garbage

If your garbage fills up, you can put it in the green bin outside the west villa wall. There is another bin around the corner near the parking area.

Power Outages

From time to time, the neighbourhood or the entire island experiences a power outage. If the lights are on outside or in neighbouring units or homes and you think there may be an electrical issue with your unit, please contact us.

Maintenance Staff

You might run into the pool cleaners who come twice per week, and the gardener who comes once per week. You may also see the Vacation Aruba handyman or cleaning staff on the property. Our staff will never enter the villa without your permission.

Check-Out Time

Check-out is at 11 AM. Contact us to see if a late checkout is possible.

Check-Out Instructions

Please turn off the AC and lock the door on your way out.  Please let us know that you have checked out.

Extending Your Stay

We would be happy to extend your stay if possible. If the unit is not available, we might have another one on the property that is free and suitable.

If you booked using Airbnb, follow the instructions here:

https://www.airbnb.ca/help/article/1420/extending-your-reservation
If you booked using a different website or directly with us, please contact us.

Nearby Restaurants

There are two restaurants around the corner (just south of the supermarket). Eduardo’s Hideaway is a breakfast and lunch place that serves eggs, waffles, fruit bowls, poke bowls, smoothies, etc.  Marhaba is a Lebanese restaurant open for lunch and dinner that serves pita, shawarma, fries, salads and some non-Lebanese dishes. There is also a food truck called Grourmet Spot that sells homemade pastechi and lunch plates and is open in the morning and early afternoon.

Supermarket

The Noord Supermarket, right around the corner, has a good selection of housewares, drinks, dry goods, meat and produce.

Leaving a Review

Reviews are important to us. Please note that the Airbnb star rating system is not like other rating systems. Airbnb considers a 5-star review ‘acceptable’ and considers anything else unacceptable. We aim to provide you with pleasant accommodations at a reasonable price and hope that you will rate us 5 stars. If there is anything wrong with the accommodations, please let us know immediately so that we can remedy the situation.